Lodging a Complaint at a Hotel
宾馆投诉
The light in this room is too dim. Please get me a brighter one.
这个房间的灯太暗了。请给我换一盏亮些的。
Can you change the room for me? I was woken up several times by the noise the baggage elevator made. It was too much for me.
你能给我换个房间吗？我晚上被行李梯的声音吵醒好几次。我受不了了。
I hope I have a sound sleep in a quiet room tomorrow evening.
我希望明天晚上能在一个安静的房间睡个好觉。
The pillow cases are stained.
枕头套是脏的。
The worst thing is that the bathroom is very dirty, too.
最糟糕的是浴室也很脏。
We might have overlooked some points
我们可能忽略了一些细节。
I just checked out here. But back in my room, I found there might be something wrong in the bill.
我刚刚结过账。但回到房间后发现账单好像有点问题。
I checked in on the 6th and will leave this morning. That’s exactly three days, I think. But you charged me for three days and a half.
我6日登记入住，今天上午结账。我想正好是3天。但是你收了我3天半的房费。
I sent a sweater to the laundry but it’s come back badly shrunk.
我有一件毛衣拿去送洗，但是送回来后严重缩水。
Could you buy a replacement here and give us the receipt? We will refund the cost of the laundry and the new sweater.
您在此地买件替代品，并把收据交给我们好吗？我们会退还洗衣和新毛衣的费用。
Anyhow. I’d like to change my room.
无论如何，我想换房间。
No problem, sir. We will manage it, but we don’t have any spare room today. Could you wait till tomorrow?
没问题，先生。我们会处理的，但今天没有空余房间。您能等到明天吗?
Be sure. I will make a note of that. Everything will be taken care of.
肯定会的。我会记住您的要求。我们会处理好一切的。
Is everything all right in your room?
您房间一切都好吗？
I’m terribly sorry to hear that.
很抱歉发生这种事。
You’d better come soon.
你们马上来。
