Mon.
前厅知识
Tues.
客房知识
Wed.
餐饮知识
Thur.
Sales&HR
Fri.
酒店品牌
酒店内参：国际五星级酒店客房暗访标准，供大家参考。
星期一，酒店前厅知识
星期二，酒店客房知识
星期三，酒店餐饮知识
星期四，销售人力知识
星期五，酒店品牌知识
1.Was carpet/tiles/wood flooring clean and free of stains?
地毯/瓷砖/木质地板干净无污垢吗？
2.Were all walls, doors, baseboards clean and free of scuffs?
所有的墙，门，踢脚板干净无污垢吗？
3.Were ceilings and vents clean and free of any dust?
屋顶通风孔干净无灰尘吗？
4.Was room at a comfortable temperature on arrival and free of odour?
客房温度适宜无异味儿吗？
5.Was bed valance/skirting neatly arranged and clean (if applicable)?
床帷幔干净整洁吗？
6.Was the head board clean and in good repair?
护顶板干净并维修良好吗？
7.Was bed made with clean linen, which was free of stains or tears?
用干净无污渍和无损坏的布草铺床吗？
8.Were the bedspread/duvet/blankets/scatter cushions/bolsters
clean?
床罩、羽绒被、毛毯、散布坐垫、垫枕干净吗？
9.Was all upholstered furniture clean and free of stains?
所有软垫家具都干净无污渍吗？
10.Were all furniture surfaces clean and dust/smear free?
所有的家具表面干净无灰尘污垢吗？
11.Were all picture/door/mirror frames clean and dust free?
所有的图片门框镜框都干净无灰尘吗？
12.Were all windows/mirrors/chrome/metal surfaces clean and free
of smears?
所有的窗户，镜子，金属表明都干净无污垢吗？
13.Were curtains/voiles/shutters/blinds clean and properly fitted?
窗帘，遮光帘干净吗？正确安装吗？
14.Was waste paper basket clean and in good condition?
费纸篓干净良好吗？
15.Was there a clean ashtray or equivalent dish present in smoking
rooms?
有干净的烟灰缸或碟在可吸烟的客房里吗？
16.Was a note pad, pen/pencil available next to each telephone in the room?
记录簿，钢笔/铅笔在屋内的电话机旁吗？
17.Were wardrobes/drawers clean and free of any scuffs, dust or debris?
衣柜/抽屉干净无磨损，无灰尘，无碎屑吗？
18.Was television clean and correctly tuned in?
电视机干净，打开状态吗？
19.If there were clocks in the room did they all display the correct time and were they synchronized within one minute of each
other?
屋内的钟表都显示正确的时间并之间差异在1分钟以内吗？
20.Were all light fixtures in bathroom and bedroom working
properly and were they clean and dust free?
在浴室卧室的灯都性能良好并且干净不灰尘吗？
21.Was balcony clean, swept and all balcony furniture clean and set up (weather permitting)?
阳台干净打扫过并所有阳台内的家具都干净摆放整齐（天气允许的情况下）吗？
22.Was the bathroom completely mould free?
浴室内长霉吗？
23.Were the floor, walls, door and ceilings clean?
地板，墙壁，门，屋顶干净吗？
24.Was the shower, bath, sink and toilet clean?
淋浴，沐浴， 水池，厕所干净吗？
25.Was shower/bath/sink controls polished?
淋浴/沐浴/水池的设施都光亮吗？
26.Was shower curtain/door clean?
浴帘/门干净吗？
27.Were all counters, shelves and soap dishes clean and dry?
所有的柜式长桌，架子和皂碟都干净并且干爽吗？
28.Was waste paper bin clean and in good condition?
所有的废纸箱都干净良好吗？
29.Was there a full box of tissues, a well presented toilet roll and a spare toilet roll available?
有整盒的纸巾，良好的卫生纸卷和可用的被用的卫生纸卷吗？
30.Were there 2 x clean drinking water glasses covered with stancaps or placed upside down on to coasters (not wrapped in plastic)?
有2 x的水杯上边带有杯盖或倒置地扣在纸碟（不用塑料包）上？
31.Were all towels clean, unstained and in good repair?
毛巾完好干净无污渍？
32 "Were bathrobes present on arrival and were they clean and in good repair?
客人到就会提供浴袍，其干净良好？"
33 "Were all amenities neatly arranged?
所有令人愉快的物品都整齐的摆放？"
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